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TERMS AND CONDITIONS <br />HAVE THE SERVICE CONTRACT <br />COVERAGE IT PROVIDES AND YOU ARE <br />ENTITLED TO A FULL REFUND OF THE <br />AMOUNT YOU PAID. IF YOU DO NOT <br />REJECT THE SERVICE CONTRACT <br />AGREEMENT WITHIN 5 DAYS, YOU HAVE <br />ACCEPTED IT. WE WILL PAY YOUR TOTAL <br />REASONABLE ARBITRATION FEES AND <br />EXPENSES. ARBITRATION PROCEEDINGS <br />MUST COMMENCE NO LATER THAN 120 <br />DAYS AFTER THE FIRST NOTIFICATION BY <br />YOU OR US OF AN ELECTION TO <br />ARBITRATE A DISPUTE. UNLESS YOU AND <br />WE AGREE OTHERWISE, ALL <br />ARBITRATION PROCEEDINGS WILL BE <br />CONDUCTED AT A LOCATION IN THE <br />COUNTY OF YOUR RESIDENCE. <br />14.15. MISSOURI <br />12.(A) (2). YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A <br />REFUND: If the Selling Dealer receives a written cancellation request, <br />including a copy of Your Application, proof of payment and statement <br />of the odometer reading, after the 3oth day or a claim has been filed at <br />any time during the term of this Agreement from the Signature Date the <br />Selling Dealer will divide the purchase price You paid for the <br />Agreement by the number of miles or months of coverage provided by <br />this Agreement, whichever is greater. The Selling Dealer will multiply <br />this dollar amount by the remaining unused miles or months, whichever <br />is less, and refund this amount ("Pro Rata basis") to You or Your <br />lender, minus a $50 processing fee for each plan cancelled. <br />14.16. NEBRASKA: <br />13. DISPUTE RESOLUTION & ARBITRATION: You and We must <br />mutually agree to have any dispute related to this Agreement or the <br />Application decided by nonbinding arbitration administered by the <br />Better Business Bureau (BBB). You agree not to consolidate or group <br />Your dispute with other arbitration or disputes concerning this <br />Agreement or Application. You agree that You will not participate in <br />any class arbitration concerning this Agreement or Application . To <br />learn about or begin arbitration, or get a copy of the Arbitration Rules, <br />You may contact BBB at 800-955-5100 or www.auto.bbb.org/ <br />extendedservlceplan. If there is a conflict between the Rules and this <br />Agreement, this Agreement shall govern. <br />If You initiate the arbitration process, BBB will charge You an <br />arbitration filing fee of $50. You may employ an attorney to represent <br />You in the arbitration, but an attorney is not required . We will not pay <br />Your attorney fees if You use an attorney. This Agreement is subject to <br />the Federal Arbitration Act, 9 U.S.C. SS 1 et seq. The arbitration <br />decision shall be in writing with a supporting opinion . <br />14.17. NEVADA <br />2C. SPECIAL NOTICE -RENEWABILITY: This Agreement is non- <br />renewable. 7 (t): Taxis, vehicles used for competitive driving/ <br />racing/ offroad use, fuel cell vehicles, performance modified <br />vehicles at point of sale (vehicles that qualify for coverage that are <br />later modified or altered with performance modified parts are <br />covered except for the performance modified parts and failures or <br />repairs resulting from the performance modified parts that were <br />not perm·anently affixed at point of sale), 4X2-equipped vehicles <br />modified with 4X4 AWD capabilltles and incomplete vehicles (e.g. <br />Chasis, cabs, cutaways, stripped chassis) except Ford, Chevrolet, <br />Dodge and GMC. <br />7 (x): WHAT IS NOT COVERED BY THIS AGREEMENT: This Agreement will <br />not be issued for any Vehicle where the New Vehicle Limited Warranty <br />is void at the time of Application. If this Agreement is already in effect <br />and the New Vehicle Limited Warranty on the vehicle becomes void, <br />this Agreement will not automatically exclude all coverage for the <br />Vehicle . In such situations, the Agreement will not cover any services <br />that would otherwise have been provided under the New Vehicle <br />Limited Warranty, but the Agreement will cover any other service listed <br />in the Agreement, unless such coverage is subject to other exclusions . <br />SA. (4). Prior approval may be necessary for services depending on the total <br />FPLP 8240-Nat App/Provs W/Key(July 17) (Previous Editions May Not be Used) <br />cost of the repair. If prior approval is required, Your servicing dealer will <br />contact Ford ESP Prior Approval Headquarters for authorization. <br />12 A. (1). YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A <br />REFUND: If the Selling Dealer receives a written cancellation request. <br />including a copy of Your Application, proof of payment and statement of the <br />odometer reading, on or before the 30th day from the Signature Date and no <br />claims have been filed under this Agreement, the Selling Dealer will cancel this <br />Agreement and refund the purchase price You paid for this Agreement. We will <br />refund the purchase price of the Agreement within 45 days of written notice. If <br />a full refund is not received within 45 days of Your written cancellation request, <br />You are entitled to receive an additional 10% on the refund amount owed to <br />You for each thirty day period. <br />12B. OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A <br />REFUND: If this Agreement has been in effect for at least seventy (70) days, <br />We cannot cancel it prior to either: (i) its stated term, or (ii) the one (1) year <br />anniversary of its original effective date, whichever occurs first. We may, <br />however, cancel this Agreement, at any time, within 15 days prior written <br />notice when sent to You at Your last known address, if the cancellation is for <br />any of the following reasons : <br />a) You failed to pay the purchase price for this Agreement; <br />b) You materially misrepresented any fact or circumstance to Us; <br />c) You were convicted of a crime that results in an increase in the service <br />required under this Agreement; <br />d) There is a material change in the nature or extent of the required service or <br />repair to be substantially and materially increased beyond that contemplated at <br />the time this Agreement was issued (such as the Vehicle is a Branded, Totaled <br />or Salvaged Vehicle, or the VIN cannot be established); or <br />e) We discover (1) an act or omission by You, or (2) a violation by You of any <br />condition of the Agreement that occurs during the term of the Agreement and <br />that substantially and materially increases the service required under this <br />Agreement. <br />13. DISPUTE RESOLUTION & ARBITRATION: You and We must mutually <br />agree have any dispute related to this Agreement or the Application decided <br />by nonbinding arbitration administered by the Better Business Bureau (BBB). <br />You agree not to consolidate or group Your dispute with other arbitration or <br />disputes concerning this Agreement or Application. You agree that You will <br />not participate in any class arbitration concerning this Agreement or <br />Application . To learn about or begin arbitration, or get a copy of the Arbitration <br />Rules, You may contact BBB at B00-955-5100 or www.auto.bbb.org/ <br />extendedserviceplan. If there is a conflict between the Rules and this <br />Agreement, this Agreement shall govern. <br />If You initiate the arbitration process, BBB will charge You an arbitration filing <br />fee of $50. You may employ an attorney to represent You in the arbitration, <br />but an attorney is not required. We will not pay Your attorney fees if You use <br />an attorney . This Agreement is subject to the Federal Arbitration Act, 9 U.S.C . <br />SS 1 et seq. The arbitration decision shall be in writing with a supporting <br />opinion. <br />14.18. NEW HAMPSHIRE: <br />2C. SPECIAL NOTICE TO NEW HAMPSHIRE RESIDENTS ONLY: Please <br />direct all questions or complaints concerning this Agreement to Us at P.O. <br />Box 6045, Dearborn, Michigan 46121. In the event You do not receive <br />satisfaction under this contract, You may contact the New Hampshire <br />Insurance Department at either: 21 South Fruit Street, Suite 14, Concord, <br />New Hampshire 03301, or (BOO) B52-3416 . <br />14.19. NEW MEXICO: <br />12B. OUR RIGHT TO CANCEL THIS AGREEMENT ANO PROVIDE A <br />REFUND: If this Agreement has been in effect for at least seventy (70) days, <br />We cannot cancel it prior to either: i) its stated term, or, ii) the one (1) year <br />anniversary of its original effective date, whichever occurs first. We may, <br />however, cancel this Agreement at any time, with fifteen (15) days prior <br />written notice sent to You at your last known address, if the cancellation is for <br />any of the following reasons: <br />a) You failed to pay the purchase price for this Agreement; <br />b) You materially misrepresented any fact or circumstance to Us; <br />c) You were convicted of a crime that results in an increase in the service <br />required under this Agreement; <br />d) there is a material change in the nature or extent of the required service or <br />repair that occurs after the Signature Date that causes the required service or <br />repair to be substantially and materially increased beyond that contemplated at <br />the time this Agreement was issued (such as the New Vehicle Limited <br />Warranty of the Vehicle has been voided, in whole or in part, the Vehicle is a <br />Branded, Totaled or Salvaged Vehicle, or the VIN cannot be established) or, <br />e) We discover (1) an act or omission by You or (2) a violation by You of any <br />condition of the Agreement that occurs during the term of the Agreement and <br />that substantially and materially increases the service required under this <br />Agreement. <br />Page10of12