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u.s. export control laws and other applicable export and import laws govern Customer's use of the SaaS, including technical data. Neither the Certive Materials nor any direct product thereof may be exported, directly or indirectly, in violation of these laws, or may be used for any purpose prohibited by these laws including, without limitation, nuclear, chemical, or biological weapons proliferation. 1.2 LENGTH OF SERVICE Customer agrees to an initial term of service ("Term"). The length of contract term required is based on the type of service desired by Customer and shall be determined solely by Certive as defined in the payment option selected by Customer. 1.3 SERVICE START DATE The first subscription payment plus setup charges, if any, shall be due in advance of any service provided. Service shall begin upon Certive receipt of payment for such first Term of service or upon a mutually agreed upon alternate date. 1.4 RENEWAL BY CUSTOMER The VMSG Dashboard subscription may be renewed, annually. Certive will notify Customer approximately 90 days prior to the annual renewal date. Customer will have the option to renew the subscription at the current license count, modify the license count or terminate the subscription. Certive will invoice Customer for the selected license count. Renewal prices are subject to change. 1.5 SAAS CUSTOMIZATION Customer acknowledges that the SaaS is provided "as is" and "as delivered" and cannot be construed as being able to be customized or modified in any way. Customer assumes all responsibility to review all features included in the SaaS prior to signing this agreement. Customization of the VMSG Dashboard system for the Customer can be completed for an additional fee. This fee will be negotiated on a case-by-case basis. 1.6 SAAS SUPPORT All support for the SaaS shall be conducted as defined in the SpeCifications. 2. END-USER PRICING AND SERVICES FEES End-User Pricing and Services Fees are subject to change at the sole discretion of Certive. 3. TERMS OF PAYMENT Terms of payment are C.O.D. unless credit approval has been granted by Certive. If credit approval has been granted, credit terms are net thirty (30) days upon receipt of invoice. Certive reserves the right to revoke any credit extended and suspend all SaaS if customer's payment is in arrears for more than sixty (60) days. 31Page Certive Solutions Inc. 1480.922.532717373 E. Doubletree Ranch Road 1 Suite 2101 Scottsdale AZ 185258