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equivant Caul ~\/I!~\'I JU~\lCe Solutl-Jll;"; Ire d/bf J equ:vant c. New Versions ("New Versions") of the equivant Software may be issued by equivant from time to time (excluding 3rd party software). A New Version substantially changes the architecture and/or coding structure of the application, and the New Version is not written as an add-on to the current software code base. equivant will, from time to time, release new products (including New Versions) and/or modules, which equivant will make available to Customer at the then- current price(s). d. All Revisions and New Versions will be transmitted to the Customer electronically unless otherwise mutually agreed. The Customer shall be solely responsible for executing the appropriate instructions in order to transfer the Revisions or New Versions onto to its system unless otherwise mutually agreed in writing. e. If Customer reports a Defect to equivant that can be resolved through upgrading to a New Revision, Customer must upgrade to say New Revision and equivant is not obligated to correct the Defect through remediation of the older version unless otherwise mutually agreed in writing. f. equivant Software is designed as standard products and not as customized systems. equivant recognizes the need for some Customer customization; however, equivant reserves the right to control the design, performance, and integration of equivant products and, as a result, may reject Customer requests for modifications or enhancements that are inconsistent with equivant's product strategy. g. equivant will use commercially reasonable efforts to modify the equivant Software in order to maintain its existing functionality and provide functionality required as a result in changes to the law, regulations, or rules of the Customer's State jurisdiction. A change to the law, regulations, or rules of the Customer's State jurisdiction that requires new functionality is an enhancement. equivant, at its sole discretion, may elect to add such enhancements to the product as a revision. If Customer requires such enhancement prior to equivant decision, if any, to add to the product, the Customer will be required to pay for such additional services at equivant's then current time and materials rate. In either case, the Customer shall timely notify equivant in writing of all requested legislative updates. The notice shall contain a summary of the modifications, identifying the applications and functions to be modified as well as detailed specification of the required changes. The Customer shall also provide a complete text, including effective date, of the legislation and/or order mandating the modifications. equivant shall then prepare a detailed functional specification for approval by Customer and the timeline required for implementation. Nothing in this provision requires equivant to undertake extraordinary efforts to complete the legislative updates or provide new functionality except as additional services as described in section 7 below. Customer agrees to cooperate with other customers in the jurisdiction to agree upon appropriate specifications. 4. TECHNICAL LITERATURE equivant shall make available to the Customer technical literature that equivant considers relevant to the equivant Software and its use within the scope of Customer's operations. 5. REMOTE DIAGNOSTIC ACCESS Rev. 06022016 10 of 13