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TERMS AND CONDITIONS
<br />manual transmission clutch disc, exhaust system (includes
<br />catalytic converter), spark plugs, squeaks, rattles, tires, tune-ups,
<br />wheel balancing, wheel alignment, all lamps and lights (LED and
<br />HID lights, bulbs, sealed beam and lenses) except when
<br />purchased with New or Incomplete PremlumCARE Interior/
<br />Exterior Lighting, fogging of lamp assemblies and shock
<br />absorbers. NOTE: When LeaseCARE Is purchased, Wear Items
<br />are not excluded.
<br />v) Service adjustments and cleaning, fixed (non-moving) body
<br />parts, bumpers, glass, moldings, ornamentation, paint, rust,
<br />sheet metal, structural underbody framework, side and rear view
<br />mirrors (glass and housing), water leaks, wind noise, weather
<br />strips, wheels, wheel studs, wheel covers, convertible top and
<br />bow, fabric, liners, fasteners, carpets, dash pad, wiper blades,
<br />knobs, trim, upholstery, physical damage or cosmetic issues.
<br />NOTE: When LeaseCARE is purchased, Wear Items are not
<br />excluded.
<br />w) Costs or expenses for the teardown, rental expense,
<br />inspection or diagnosis of Failures not covered by this
<br />Agreement.
<br />8. REPAIR INFORMATION
<br />8A. WHERE TO GO FOR REPAIRS: (1)To obtain repairs or services
<br />under this Agreement on Ford, Lincoln and Mercury products, We
<br />require that You return to Your Selling Dealer or any other Ford or
<br />Lincoln franchised dealership in the United States or Canada. On
<br />Competitive Make products, We recommend that You return to Your
<br />Selling Dealer or other repair facility to obtain repairs or services to
<br />Your vehicle. If Your Vehicle is a Ford or Mercury, call 800 -392 -FORD
<br />to find the nearest Ford dealership. If the Vehicle is a Lincoln, call
<br />800-521-4140 to find the nearest Lincoln dealership. Call
<br />800-521-4144 to determine if repairs or services to Your Competitive
<br />Make Vehicle are covered by this Agreement. (2) If the Vehicle should
<br />need Emergency Service or Repair in the United States or Canada,
<br />and the vehicle is inoperable, You may use other repair or service
<br />facilities if all local Ford or Lincoln dealerships within a 25 mile radius
<br />are closed. If the Vehicle should need Emergency Service or Repair in
<br />Mexico, We require that You return to a Ford or Lincoln Dealership for
<br />repairs or services. If the vehicle is inoperable, You may use other
<br />repair or service facilities if all Ford and Lincoln dealerships within a 25
<br />mile radius are closed. (3) To request reimbursement, You must
<br />provide a copy of the repair order and proof of payment to Your Selling
<br />Dealer or contact 1-800-321-7790. You have one year from the repair
<br />order open date or payment receipt date to request Your refund.
<br />8B. REPAIRS & MAINTENANCE SERVICES ARE MADE WITH
<br />AUTHORIZED NEW OR REMANUFACTURED PARTS: All repairs will be
<br />made with Ford authorized new or remanufactured parts or other products We
<br />authorize.
<br />8C. LOSS LIMITS: We will pay up to the current NADA Retail Value of the
<br />Vehicle for all service contract repairs for CORE Coverages, LeaseCARE
<br />Coverages, Component Wrap (Non -CPO) Coverages, Limousine/Livery Wrap
<br />Coverages and Super Duty Coverages for each Eligible Repair Visit. On a
<br />Ford or Lincoln vehicle, We will reimburse You fair and reasonable costs for
<br />parts and labor. On a Competitive Make vehicle, We will reimburse You up to
<br />the Manufacturer s Suggested Retail Price for parts and up to the retail time
<br />in a National Industry Labor Time manual for labor.
<br />9. YOUR RESPONSIBILITIES FOR CARE OF THE VEHICLE: To obtain
<br />coverage or reimbursement under this Agreement, You must: (i) properly
<br />operate the Vehicle and (ii) provide proof of Scheduled Maintenance
<br />Services. Proof of Scheduled Maintenance Services Includes
<br />maintenance records that show mileage, date of maintenance service,
<br />VIN and the maintenance that was performed. Scheduled Maintenance
<br />Service requires periodic service checks based on mileage intervals and
<br />the make and model of Your vehicle. Please review the Owner's Guide for
<br />Your Scheduled Maintenance Service requirements that are provided to
<br />You at the time of vehicle purchase. If You perform Your own Scheduled
<br />Maintenance Services, You must maintain a log Including date, mileage
<br />and description of each maintenance service and provide corresponding
<br />roceipts for purchases of parts and fluids.
<br />10. INELIGIBLE OR EXCESS COVERAGE: If You were charged for
<br />coverage for which Your Vehicle is ineligible or coverage in excess of the
<br />maximum allowed under this Agreement, We will refund the excess charge. If
<br />You financed Your Agreement We will send the refund to Your lender with
<br />instructions to credit Your loan. You will be notified of the refund and the
<br />termination of any ineligible or excess coverage.
<br />11. CONTRACT MODIFICATIONS & CHANGES: If Your coverage under this
<br />Agreement has not expired or been otherwise limited, it may be modified or
<br />changed by You, as shown below:
<br />NEW CORE COVERAGE AND SUPER DUTY PLANS: For all Ford, Lincoln
<br />or Mercury Vehicles and Super Duty Vehicles, You may change Your
<br />coverage under this Agreement:
<br />(i) before the expiration of the New Vehicle Limited Warranty; or
<br />(ii) within the first 90 days after the Signature Date, whichever date (i) or (ii) is
<br />later. For all Competitive Make Vehicles, You may change Your coverage
<br />under this
<br />Agreement:
<br />(iii) before the expiration of the first 3 years from the Warranty Start Date or
<br />within the first 36,000 miles from Zero Miles; whichever occurs first. or
<br />(iv) within the first 90 days after the Signature Date, whichever date in (iii) or
<br />(iv) is later.
<br />On New Core Coverages and Super Duty Coverages purchased beyond 12
<br />months or 12,000 miles, whichever comes first, within the New Vehicle Limited
<br />Warranty coverage, We will charge a $100 fee for changes to coverage
<br />("12/12 Surcharge"). On New Core Coverages and Super Duty Coverages
<br />purchased beyond the 5 months or 5,000 miles of the 3 year or 36,000 miles
<br />New Vehicle Limited Warranty coverage expiration on Ford and Competitive
<br />Make Vehicles or beyond the 5 months or 5,000 miles of the 4 years or 50,000
<br />miles New Vehicle Limited Warranty coverage expiration on Lincoln vehicles,
<br />We will charge a $200 fee (includes the 12/12 Surcharge) for changes to
<br />coverage.
<br />USED CORE COVERAGE PLANS: You may change Your coverage under
<br />this Agreement within the first 90 days after the Signature Date.
<br />11A. TRANSFERABILITY: You may transfer the remaining coverage of the
<br />Vehicle under this Agreement, if You pay Us a $75 transfer fee and if You or
<br />the transferee of this Agreement initiates the transfer process and provides the
<br />following items to any Ford or Lincoln dealership or Us at P.O. Box 6045,
<br />Dearborn, Michigan 48121 within 180 days of the vehicle sale:
<br />(i) a letter, signed by You, transferring this Agreement to the transferee;
<br />(ii) a statement of the mileage on the Vehicle at the time of transfer; and
<br />(iii) the name and address of the transferee;
<br />You may not transfer coverage If the Vehicle becomes a Branded Vehicle
<br />or is repossessed. Transferred Agreements may not be cancelled.
<br />12. CANCELLATION AND REFUND
<br />(A) YOUR RIGHT TO CANCEL THIS AGREEMENT AND RECEIVE A
<br />REFUND:
<br />(1) If the Selling Dealer receives a written cancellation request,
<br />including a copy of Your Application, proof of payment and statement
<br />of the odometer reading, on or before the 30th day from the Signature
<br />Date and no claims have been filed under this Agreement, the Selling
<br />Dealer will cancel this Agreement and refund the purchase price You
<br />paid for this Agreement, minus a $75 processing fee for each plan
<br />cancelled.
<br />(2) If the Selling Dealer receives a written cancellation request,
<br />including a copy of Your Application, proof of payment and statement
<br />of the odometer reading, after the 30th day or a claim has been filed
<br />at any time during the term of this Agreement from the Signature
<br />Date the Selling Dealer will divide the purchase price You paid for the
<br />Agreement by the number of miles or months of coverage provided
<br />by this Agreement, whichever is greater. The
<br />Selling Dealer will multiply this dollar amount by the remaining unused
<br />miles or months, whichever is less, and refund this amount ("Pro Rata
<br />basis ) to You or Your lender, minus a $75 processing fee for each plan
<br />cancelled.
<br />(3) If the Selling Dealer is no longer in business, then You may
<br />submit a written request to Us at the address referenced in 11 A.
<br />(4) You may not cancel the options You purchased without canceling
<br />the entire Agreement. If this Agreement expires under the time or
<br />mileage limitations, You are not entitled to a refund. If we provided this
<br />Agreement to You at no cost, You are not entitled to a refund.
<br />(5) If You have financed this Agreement, (a) any refund due under this
<br />Agreement will be made payable to the lienholder, up to the amount of
<br />the lien; and (b) only that portion of a refund due under this Agreement
<br />in excess of the amount of the lien will be paid to You. If this Agreement
<br />was not financed, any refund due under this Agreement will be paid by
<br />check issued in Your name.
<br />(B) OUR RIGHT TO CANCEL THIS AGREEMENT AND PROVIDE A
<br />REFUND: We may cancel this Agreement if You fail to comply with this
<br />Agreement. If We cancel this Agreement, We will refund the purchase
<br />price on a Pro Rata basis. If We provided this Agreement at no cost,
<br />You are not entitled to a refund.
<br />13. DISPUTE RESOLUTION & ARBITRATION: Either You or
<br />We may choose to have any dispute related to this Agreement
<br />or the Application decided by non-binding arbitration
<br />administered by the Better Business Bureau (BBB). You agree
<br />FPLP 8240 -Nat App/Provs W/Key(July 17) (Previous Editions May Not be Used) Page 6 of 12
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