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OocuSign Envelope 10 : 35E98622-FFFE-4454-BC98-720205A70BF6 Court Payments Made Easy reconciliation detailing the payments included. Any money transfer fees will be absorbed by nCourt. 9 . nCourt guarantees to Kittitas County Superior Court all fees collected, regardless of any chargeback issues . In the case of suspected fraud , nCourt may, from time to time, reach out to the Kittitas County Superior Court for assistance in pursuing resolution to suspected fraudulent chargebacks. In such instances, the Agency agrees to provide reasonable assistance to nCourt in these efforts. Such support may include providing documentation, call records, and/or in cases of documented fraud, reinstatement of the underlying citation. 10. Upon completion of the solution, nCourt will provide the Agency with 2 VeriFone vx805 PCI compliant, EMV ready credit card reader for taking payments at the counter. Upon receipt, this hardware becomes the sole and exclusive property of the Agency. nCourt will facilitate processing of any warranty claims on the EMV ready credit card reader during the manufacturers' warranty period. Following the expiration of the manufacturers' warranty, nCourt will subsidize the replacement of any defective or damaged EMV credit card reading device according to the following schedule : Rep lacement period 1 sl year fo ll owing warranty expiration 2 nd y~ar fo ll owing w arranty expirati on 3'd year foll owing warra nty expirati on 4th year fo ll owing warranty expJrati on and beyond nCourt will pay x% of the replacement ·cost 25 % 50 % 75 % 100% 11. Upon notification of an over-or under-payment of any fine amount, nCourt will refund an overpayment or notify the buyer via automated email of their under-payment and the remaining amount due . 12. If there are designated payments which are ineligible for online payment, the Agency will be able to reject the payment through the Dashboard. Payers will be notified by automated email. 13 . nCourt shall hold harmless, indemnify and defend Kittitas County Superior Court and all of his officers , employees and/or officials from any and all liability, actions, claims , losses , damages or other costs of whatsoever nature that may be asserted by any person or entity arising from or in connection with the collection of payments by credit or debit card or through internet transactions pursuant to the terms of this Agreement. 14 . nCourt shall provide a toll-free telephonic customer service function to ensure that members of the public utilizing the Program have a satisfactory experience that does not require the technological assistance of Agency personnel. 15 . In order to ensure high utilization of the Program and thereby further streamline payment processing, the website address shall be printed on all invoices and a payment link to the nCourt payment system will be established on the Agency's website. Links from other government websites will also be explored . Additionally, Agency administrative staff should routinely advise telephone callers of the Agency's website(s) which should create greater utilization and reduce telephone inquiries to the Agency. 16. The disclaimer language to appear on the website is contained in Appendix A , attached hereto. 17 . This Agreement may be terminated by the Agency at will but with 90 days' prior notice. 95~:i}\ Cur:'c-1)!iJce Blvd KennesiJ \f!. C/\ ::;014 4 Toll-Free: t;::iS.S9S.8Cl6,) Fax: 817 389 990S