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BADGER METER ~ Badger Meter BEACON AMA MANAGED SOLUTION <br />MASTER AGREEMENT <br />Kittitas (~, ~ litH \ <br />\\ 'I \ II I r .. I, J • (,," <br />EXHIBIT 2 <br />SERVICE LEVEL AGREEMENT <br />This Service Level Agreement ("SLA") will go into effect upon completion of Endpoint Provisioning, <br />which is the point during meter installation when the endpoint is installed and verified to provide <br />data to the BEACON AMA Managed Solution. <br />1. CUSTOMER SUPPORT. <br />Service Levels. Within one (1) hour after a request for Customer Support Services from <br />Customer, Badger Meter will respond to such request in accordance with the <br />procedures set forth below. Customer may report the problem by phone, email or <br />website provided by Badger Meter to Customer. Badger Meter will use commercially <br />reasonable efforts to meet the response and resolution times set forth below: <br />Severity Level Response Time Resolution Time <br />Level 1 -Service is one (1) hour six (6) hours <br />unavailable <br />Level 2 -certain twenty-four (24) hours twenty-four (24) hours <br />interruptions but <br />service is still available <br />Level 3 -minor twenty-four (24) hours three (3) days <br />intermittent <br />malfunction <br />Level 4 -suggestions twenty-four (24) hours Evaluated, scheduled and <br />for new features or prioritized for potential <br />enhancements to inclusion in upcoming <br />BEACON Portal and releases. <br />Service <br />©2015 Badger Meter, Inc. Confidential and Proprietary to the extent permitted by law Page 24 of 32