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SH18-020 SECURUS EMESSAGING -Product Description
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2018-05-15 10:00 AM - Commissioners' Agenda
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SH18-020 SECURUS EMESSAGING -Product Description
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Last modified
5/14/2018 12:19:37 PM
Creation date
5/14/2018 12:18:20 PM
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Meeting
Date
5/15/2018
Meeting title
Commissioners' Agenda
Location
Commissioners' Auditorium
Address
205 West 5th Room 109 - Ellensburg
Meeting type
Regular
Meeting document type
Supporting documentation
Supplemental fields
Alpha Order
p
Item
Request to Acknowledge an eMessaging Agreement between Kittitas County Sheriff’s Office and Securus Technologies, Inc.
Order
16
Placement
Consent Agenda
Row ID
44613
Type
Agreement
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© Securus Technologies, Inc. - Proprietary & Confidential Securus Technologies, Inc. | 76 <br />Family and friends can send a text only message for one stamp and add a photo <br />from their photo gallery or taken by a camera on their mobile device for an <br />additional stamp. Family and friends can also prepay for an inmate text-only reply <br />for an additional stamp. The stamp balance is always shown in the app or website <br />inbox and all stamp purchases clearly state the stamp pricing and any associated <br />fees and taxes. A stamp history can be viewed to show stamp transactions. <br />If the message is rejected by the facility the sender will receive a free eMessage <br />notification advising that the message was not delivered and the reason. If a reply <br />was prepaid for the inmate and the inmate message is approved, the family and <br />friend will receive the inmate text based reply message in their eMessaging inbox. <br />If prepaid reply is rejected, both the family and friend who paid for the stamp and <br />the inmate whose eMessage reply was rejected will receive a rejection notification <br />and the reason. <br />eMessaging Inmate portal <br /> <br />The inmate can access the eMessaging module in the ConnectUs inmate terminal <br />or a SecureView tablet after authentication. All eMessages and photos are <br />displayed on the terminal or tablet in an eMessage inbox with no paper <br />distribution. The inmate will see an indication that they have an eMessage in their <br />inbox and once the eMessage is opened they will clearly see if a photo attachment <br />and or a pre-purchased inmate reply is included. The inmate can reply with a text <br />only eMessage to the sender who issued the prepaid reply stamp. <br />If the inmate reply message is rejected the inmate and sender of prepaid stamp will <br />receive a free eMessage notification advising that the message was not delivered <br />and a reason. <br />
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