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© Securus Technologies, Inc. - Proprietary & Confidential Securus Technologies, Inc. | 59 <br /> <br />COMPETITION <br /> <br />REDUNDANCY AND BACKUP <br />eMessages and photos are stored in Securus’ centralized Disaster-Resistant Carrier-Class <br />Data Centers located in Dallas and Atlanta. The Data Centers house commercial-grade, <br />high-performance systems built to the latest technology standards. These centers manage <br />all of the hardware and software controlling the eMessaging platform. They are managed <br />under the direct supervision and immediate hands-on maintenance by trained data center <br />personnel. In addition, all equipment used to store messages and photos is monitored by <br />the Securus’ fully staffed Network Operations Center 24 hours a day, 7 days a week, and <br />365 days a year. <br /> <br /> <br /> <br />Jail Email <br />Securus Technologies Securus Technologies GTL Telmate <br />Name of Product Secure Instant Mail Securus eMessaging Message Link Messages <br />Cost to F&F- Message $2.00 $0.50 ($.50/ea) - 2/$1; 10/$5; 20/$10 $0.25 <br />Cost to F&F - Picture $2.00 $0.50 Available $0.25 <br />Cost to F&F - eCard N/A Future N/A <br />Cost for VideoGram N/A Future Available $0.75 <br />Cost for Inmate Reply N/A $0.50 Available <br />Cost to F&F - Approval notification $0.50 No No <br />Transaction Fees $1.99 for deposits of $5-$25 $3.00 per book of stamps varies - $.30/message Varies <br />$2.99 for deposits for $26-$50 <br />$3.99 for deposits of $51-$100 <br />Inmate Outbound Email N/A Future No <br />Maximum characters/message 6,000 4,000 2,000 300 <br />Features <br />F&F - Features web.connectnetwork.com GettingOut.com <br />Centralized Billing/Support Center for F&F Yes Yes Yes Yes <br />Refunds Yes No Unknown Unknown <br />Approval notifications Yes No Yes Yes <br />Pictures Yes Yes No Yes <br />Inmate Wall posts No No Unknown Yes <br />Payment methods Visa/MasterCard Visa/MasterCard Visa/MasterCard/Discover Visa/MasterCard <br />Can Inmate Respond to Email Electronically?No Yes Yes if facility allows Yes <br />Can inmate view emails on tablet?No Yes Yes Yes <br />Who funds inmate reply N/A F&F Only F&F only F&F only <br />If inmate reply funded send only to sender?N/A Yes No- can use to reply to anyone Yes <br />Inmate Reply block?N/A Yes Yes <br />Inmate Initiated Email? No No No <br />Refunds for unused funds?No No No No <br />Facility - Features <br />Inmate Delivery Printed Electronic - to in-pod kiosk/tablet Electronic - to in-pod <br />kiosk/tablet Electronic <br />Retention Yes - life of contract Yes - life of contract Yes Unknown <br />Automated message review/Word spotting Yes Yes Yes Yes <br />Customized rejection reason code?Yes Yes Unknown Unknown <br /># of languages translated 12 Future Unknown Unknown <br />Facility dashboard Yes Yes Unknown Unknown <br />Inmate Tablet Compatible No Yes Yes Yes