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<br /> <br />Rev. 06022016 13 of 13 <br />provided in the table above. Elapsed time for development effort is not included in <br />Resolution time. <br /> <br />d. Hours of Operation. shall be available for support services Monday <br />through Friday, 8 A.M. to 5 P.M. Eastern Time, except for -observed <br />holidays, which may be revised from time to time.