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• From 8 a.m. - 4:30 p.m. Monday —Friday (except holidays), the Nurse Desk is available <br />at NurseDesk@docl.wa.gov or (360) 725-8733. <br />• After normal business hours and during holidays, please call (360) 725-8733. The call is <br />forwarded to the on-call UM Nurse. Emails may not be returned until the next business <br />day. <br />Denials - If the Department denies the authorization for extraordinary medical care, <br />Contractor(s) may appeal the Department's decision by submitting a written request with the <br />supporting documentation to the Department's Utilization Management Office at <br />NurseDesk@docl.wa.gov. <br />Pharmaceuticals and Non -Formulary Requests <br />The Department may reimburse for prescription medications that are consistent with the <br />Offender Health Plan and Formulary. Restricted formulary and non -Formulary medication <br />must be pre -authorized by submitting a request to the Department's Utilization Management <br />Office either via email at NurseDesk@docl.wa.gov or fax at 360-586-9060. The non -formulary <br />request (NFR) form is available online at: <br />http://www.doc.wa.ggv/family/offenderlife/docs/DOC13-091.12df . <br />Formulary medications are medically necessary medications that require no further Department <br />approval for use, provided the criteria listed in the Department's Formulary are met. <br />Preauthorization —Restricted Formulary and non -Formulary medications may be prescribed <br />however, the Department will only authorize these medications if the specific criteria necessary <br />for approval are met. Medications in this category require preauthorization by the <br />Department's Utilization Management Office to be considered for reimbursement. <br />When a Contractor determines that the administration of a restricted Formulary or a non - <br />Formulary medication is medically necessary for the continuous management of a significant <br />medical or mental health condition, the Contractor should proceed based on his/her <br />professional clinical judgment. However, to be considered for reimbursement, a restricted <br />Formulary/non-Formulary medication request must be approved by the Department's <br />Utilization Management Office as soon as feasible, but not later than 3 days after beginning the <br />medication. <br />Denials - If the Department denies the request to use restricted Formulary medication and/or <br />non -Formulary medication, the Contractor may still be reimbursed for medications <br />administered to a Department offender while awaiting the Department's decision on the <br />State of Washington K9561 (4) Page 21 of 25 <br />Department of Corrections 158362 <br />