Sub-Contract between Yakima Neighborhood Halth Services and KCPHD

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DocuSign Envelope ID: 62955F1D-7A37-4CB0-A8D8-2BA7ADB5515E EXHIBIT C — STATEMENT OF WORK NAVIGATOR LEAD ORGANIZATION SERVICES A. GENERAL RESPONSIBILITIES. Contractor Shall: 1. Serve as the designated Lead Organization, maintaining a physical business location and ongoing presence in the service area in order to manage Navigator Program outreach and enrollment services and organize partners for their designated service area. 2. Provide a single point of contact and responsibility between the service area Navigators and HBE. Act as the liaison to HBE for all service area network partners and ensure network partners and Navigator staff receive timely information about HBE initiatives and changes pertinent to providing Navigator services. 3. Complete activities reflected in the Outreach Plan (Exhibit F). Changes to Outreach Plan shall be submitted in advance and subject to HBE approval. 4. Provide the Enhanced User support services to service area Navigators to troubleshoot, report application/enrollment or system issues to HBE and follow up with Navigators in the service Plan and coordinate service area -wide outreach to assure a coordinated and strategic approach and submit monthly outreach reports to HBE using HBE's report format. 5. Participate in HBE Navigator Program regular or ad hoc reporting activities, including submission of the monthly progress report in a format provided by HBE. 6. Develop a process for immediate notification to HBE regarding security, confidentiality and nondisclosure breaches by Navigators. 7. Maintain accurate lists of the Navigators and ensure HBE is provided timely notification about new or terminating Navigator staff. 8. Maintain accurate lists of network partners and provide HBE with timely notification about new or terminated partners. 9. Respond quickly and report to HBE on complaints or issues reported to HBE or the Lead Organization involving a Navigator or Navigator network partner. B. NETWORK DEVELOPMENT AND SUPPORT. Contractor Shall: 1. Recruit, evaluate and select organizations in the service area that are best suited to accomplish this work and preferably have existing relationships with consumers likely to need assistance obtaining health care coverage or using the Washington Healthplanfinder system. Best suited to provide these essential services are organizations that interact regularly with individuals and families, have experience serving vulnerable and hard -to -reach populations, and have earned reputations for fairness and trustworthiness. The network needs to reflect organizations with relationships to groups likely to be eligible for both QHPs and WAH. 2. Act as the funding agent for paid network partners, if compensated. Develop and administer a subcontract compensating their paid, subcontracted network Navigator Organizations according to HBE guidelines. Subcontracts will include the compensation approach for paid network partner organizations. Ensure contracts with subcontractors contain the mandatory elements required by HBE. 3. If the Lead Organization includes unpaid partners in the network, the Lead Organization must maintain a written agreement with these partners approved by the Exchange that includes pertinent Navigator service expectations, especially pertaining to security, nondisclosure, and confidentiality. 4. The Lead Organization must provide the Navigator Program with a copy of all executed service area Navigator partner subcontracts and unpaid partner agreements within 60 days of contract execution. S. Maintain a list of active Brokers in the service area to be shared with network partner organizations and Navigators. Ensure Navigator network organizations understand the HBE guidelines regarding referral to Broker resources. HBE-349 YNHS Exhibit C — Statement Of Work Page 21 of 41