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TERMS AND CONDITIONS
<br />This is either a Premium Maintenance Plan for Ford and Competitive Make gas/hybrid vehicles (PMP F), Premium Maintenance Plan for Ford and Competitive
<br />Make Diesel vehicles (PMP D), Premium Maintenance Plan for Electric vehicles (PMP E), Premium Maintenance Plan for Lincoln gas/hybrid vehicles (PMP L),
<br />Premium Maintenance Plan for Black Label vehicles (PMP BL), Premium Maintenance Plan - Incomplete Transit, F-250 through F-550 and E-250 through E-450,
<br />and Equivalent Chevrolet, Dodge and GMC vehicles (PMP INC), Premium Maintenance Plan on Medium Duty F-650 and F-750 vehicles (PMP MD), Premium
<br />Maintenance Plan - Certified Pre -Owned for Ford and Mercury vehicles (PMP CPO -F) and Premium Maintenance Plans - Certified Pre -Owned for Lincoln vehicles
<br />(PMP -CPO -L), Limited Maintenance Plan (LMP), Engine Maintenance Plan (EMP) or a Basic Maintenance Plan (BMP) (hereinafter known as "PMP F," "PMP D,"
<br />"PMP E," "PMP L," PMP BL", PMP INC," "PMP MD", "PMP CPO -F," PMP CPO -L," "LMP," "EMP," or "BMP" or collectively known as "Maintenance Plan(s)" unless
<br />specified otherwise) between the Maintenance Plan Purchaser ("You" or "Your") and Ford Motor Company, the Provider ("We" or "us"),
<br />WHAT THIS PLAN COVERS: If You elected PMP F, PMP L, PMP BL, PMP D, PMP INC, PMP MD or PMP CPO -F and PMP CPO -L Coverage, You have Original
<br />Equipment Manufacturer's Required scheduled maintenance services for the earlier of the selected time, mileage or maximum number of service visits purchased
<br />and coverage for Wear Items (brake pads and linings, clutch disc, spark plugs, engine belts, coolant hoses, hose clamps and hose 0 -ring seals, wiper blades,
<br />shock absorbers/struts), PMP INC Coverage is only applicable to Ford vehicles that have the first three VIN position of IFC, 1FB, 1FD, 1F6, 21-1, 2LJ, 3FR and
<br />5LD, Chevrolet, Dodge and GMC vehicles, and cab and chassis (incomplete vehicles). PMP F, PMP L, PMP BL, PMP INC, PMP MD, PMP CPQ -F, PMP CPO -L,
<br />and 4MP also cover the fill up or top off of diesel exhaust fluid (DEF) only at the time of the scheduled maintenance service interval purchased under this
<br />Agreement. Repairs needed to a non -covered part caused by the failure of a covered PMP F, PMP L, PMP BL, PMP D, PMP INC, PMP MD or PMP CPO Wear
<br />Item. If You elected PMP E, You have Original Equipment Manufacturer's Required scheduled maintenance services for the earlier of selected time, mileage or
<br />maximum number of service visits purchased and coverage for Wear Items (wiper blades, brake pads and linings, engine belts, coolant hoses, hose clamps and
<br />hose o -ring seals, shock absorbers and struts). For PMP E, You have Original Equipment Manufacturer's Required scheduled maintenance services consist of tire
<br />rotation, multi point inspection, washer fluid top off at every service interval and cabin air filter replacement at every 20,000 mile service interval. If You elected
<br />LMP or BMP coverage, You have Original Equipment Manufacturer's Required scheduled maintenance services for engine oil and filter changes, a multi-polnt
<br />Inspection, and rotation of tires for the selected time, mileage or maximum number of service visits purchased. If You elected EMP, You have Original Equipment
<br />Manufacturer's Required scheduled maintenance services for engine oil and filter changes only for the selected time, mileage or maximum number of service visits
<br />purchased. You are not entitled to a refund if You do not use all the services provided.
<br />DEDUCTIBLES: The Standard Deductible is $0 for all Maintenance Plans. If You elected a Maintenance Plan, We will charge You that deductible for each Eligible
<br />Maintenance Visit.
<br />ELECTRIC VEHICLES; A vehicle that uses one or more electric motors for propulsion and powered by rechargeable battery packs,
<br />FIRST DAY RENTAL OPTION: If You purchased First Day Rental Option with PMP F, PMP D, PMP E or PMP CPO -F coverage, We will reimburse You up to $30
<br />per day (includi-ng tax) on Ford and competitive vehicles and on PMP L and PMP CPO -L up to $45 per day (including tax) on Lincoln vehicles for up to 2 days of
<br />rental coverage, We will not reimburse You for any vehicle rental charges incurred before the Signature Date of the Maintenance Plan.
<br />FULL SYNTHETIC OPTION: If You purchased the Full Synthetic Option with PMP F, PMP D or LMP coverage, You will receive engine oil changes with Full
<br />Synthetic Oil at Your Scheduled Maintenance Visits.
<br />If You purchased PMP on a competitive make vehicle, We will pay or reimburse You up to the Manufacturer's Suggested Retail Price for parts, fluids and labor
<br />times that will not exceed the nationally published flat rate manual. On all Maintenance Plans, We will not reimburse You for any Scheduled Maintenance Services
<br />Incurred before the Signature Date of the Maintenance Plan,
<br />LINCOLN FLEET VEHICLES: A Lincoln Fleet Vehicle is any Lincoln fleet vehicle purchased or leased with vehicle codes 7 and D.
<br />SEVERE DUTY VEHICLE: A Severe Duty vehicle is defined as any vehicle operation that Involves (1) towing a trailer; (ii) extensively idles or low speed driving; (iii)
<br />operates off-road in dusty, unpaved conditions or (lv) uses E85 fuel more than 50% of the time or use of bio -diesel fuel. A Severe Duty Vehicle will be provided
<br />services based on Your vehicle's Owner/Scheduled Maintenance Guide recommendations if Your vehicle meets the Severe Duty definition and You have
<br />purchased the Severe Duty (5,000 miles) service Interval.
<br />SURCHARGES: On PMP F, PMP L, PMP BL, PMP D, PMP E, PMP INC and PMP MD coverages, purchased beyond 12 months after the Warranty Start Date or
<br />12,000 Miles from Zero Miles, whichever occurs first within the New Vehicle Limited Warranty ("12/12 Surcharge"), We will charge a $100 fee for changes to
<br />coverage. For those same Coverages purchased beyond the 5 months or 5,000 miles of the 3 year or 36 month New Vehicle Limited Warranty coverage expiration
<br />on Ford and Competitive Make Vehicles or beyond the 5 months or 5,000 miles of the 4 years or 50,000 mile New Vehicle Limited Warranty coverage expiration
<br />on Lincoln vehicles, We will charge a $200 fee (including the 12/12 Surcharge) for changes to coverage, On PMP F, PMP D, PMP L, PMP INC and PMP MD
<br />coverages, We will charge a Snowplow and/or Specialty Surcharge on applicable vehicles.
<br />LINCOLN PICK UP, DELIVERY AND LOANER SERVICE OPTION: This option is available on all Lincoln vehicles except Lincoln Fleet Vehicles, If You elected
<br />the Lincoln Pick Up, Delivery and Loaner Service Option You may contact any Lincoln dealership within a 20 mile radius of Your vehicle location for pick-up and
<br />delivery of Your Lincoln vehicle to the dealership location for unlimited repairs, maintenance and other services related to Your vehicle. You will receive the First
<br />Day Rental Option and a loaner vehicle at the time of pick-up and delivery of Your vehicle for repairs, maintenance or services. The loaner vehicle will be provided
<br />for up to two days and up to $45 per day per service.
<br />WHAT IS NOT COVERED: Unless stated otherwise, this Maintenance Plan does not cover:
<br />a) Repairs or services covered by the Original Equipment Manufacturer a manufacturer recall or any Insurance, in -force or warranty or warranty
<br />provided by an insolvent manufacturer or insurer.
<br />b) Repairs or services by lack of required or recommended Scheduled Maintenance;
<br />c) Repairs or services to the vehicle if the odometer is altered, broken, repaired or replaced so that We cannot determine the actual mileage on the
<br />vehicle;
<br />d) A vehicle is excluded from coverage if, (1) the New Vehicle Limited Warranty for the vehicle or specified component parts is voided, in whole or in
<br />part, (2) the vehicle is branded or salvaged, or (3) We cannot determine the VIN;
<br />e) Vehicles manufactured for sale outside the United States, District of Columbia or Canada;
<br />f) On all PMP, taxis, performance modified vehicles (including Hennessey), 4X2 equipped vehicles modified for 4X4/AWD capabilities, vehicles used for
<br />competitive driving, racing, off-road use, fuel cell vehicles, all Incomplete/chassis cabs/ cutaways/stripped chassis, all competitive make vehicles
<br />equivalent to Ford F-460 and higher (except PMP CPO -F), and trucks with the box removed or deleted (except PMP INC and PMP MD), and all electric
<br />vehicles (except PMR D and PMP E).
<br />g) On PMP F, all diesel and electric vehicles and Lincoln vehicles
<br />h) On PMP D, all gas/hybrid vehicles and Lincoln vehicles
<br />1) On PMP E, all gas, hybrid and diesel vehicles and all emergency vehicles (fire, ambulance, all police), shuttles and tow trucks.
<br />j) On PMP L and PMP BL, all non -Lincoln vehicles, all electric vehicles and any Lincoln vehicle using full synthetic engine oil. On PMP L coverages
<br />with Complimentary Maintenance, all Lincoln commercialVfleet vehicles with delivery codes 3, 4, 7, C, D, G, H, M, S and T,
<br />k) On PMP CPO, all emergency vehicles (fire, ambulance), police vehicles, limo, livery, shuttles and tow trucks, vehicles using full synthetic engine oil
<br />and vehicles equipped with snowplows (except PMP CPO -L) and Ford E and F 350 and higher (except F-350 and 450 complete) or equivalent
<br />Competitive Make).
<br />1) On PMP INC and PMP MD, all competitive make (non -Ford) vehicles except Chevrolet, Dodge and GMC, all police vehicles, and all Ford E -Series
<br />vehicle with Body Codes E1 B, E1E, E2E, E3B, E3E, SIE, S2E, S3B, and 83E.
<br />m) On LMP, all electric vehicles, all fuel cell vehicles, all 2016 model year and older Ford F-650 and F•760 vehicles, and competitive make vehicles
<br />equivalent to Ford F-660 and higher.
<br />n) On BMP and EMP, all vehicles using full synthetic engine oil, all electric vehicles, and all fuel cell vehicles.
<br />o) Any service adjustment, cleaning, reprogramming, repair or replacement of a failed part not associated with a scheduled maintenance service or
<br />ESP 8324 - MNTC (Oct 16) (Previous Editions May Not be Used) Page 1 of 3
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