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TERMS AND CONDITIONS
<br />Wear Items on PMP coverages as referenced In "WHAT THIS PLAN COVERS" above.
<br />p) Costs or expenses for the teardown, Inspection or diagnosis of failure not covered by this Plan.
<br />q) Repairs or services to aftermarket performance enhancing powertrain components including but not limited to Ford racing parts or accessories.
<br />r) Repairs needed to a covered part caused by the failure of a non -covered part; and
<br />s) The Pick Up, Delivery and Loaner Service Option excludes car washes, detailing, lease or vehicle returns, Lincoln commercial vehicles, Lincoln Fleet
<br />Vehicles purchased or leased with codes 7 and D, and Lincoln vehicles purchased outside of the United States. The First Day Rental Option is not
<br />eligible on PMP BL 2016 Model Years and Prior with 4 year/60,000 miles complimentary Maintenance coverage.
<br />t) The addition of diesel exhaust fluid (DEF), if needed, between the maintenance Interval frequency purchased under this Plan.
<br />WHERE TO GO FOR SERVICE AND REPAIRS: For the performance of covered services and repairs under PMP F, PMP L, PMP BL, PMP D, PMP E, PMP
<br />INC, PMP MD, PMP CPO -F, PMP CPO -L and LMP. You may go to any other Ford or Lincoln franchised dealership In the United States or Canada for
<br />covered services, If You require assistance for covered services or locating the nearest Ford or Lincoln dealership on a Ford or Mercury vehicle, please contact
<br />Ford Customer Relations Center at 1 -800 -392 -FORD. If the vehicle Is a Lincoln, please call 1-800-521-4140. For competitive make vehicles, a Ford or Lincoln
<br />dealership must be used for covered services unless the servicing dealership authorizes Your referral to another dealership or facility. If the Vehicle should need
<br />Emergency Service or Repair in the United States or Canada, and the vehicle is inoperable, You may use other repair or service facilities if all local Ford or Lincoln
<br />dealerships within a 25 mile radius are closed. If the Vehicle should need Emergency Service or Repair in Mexico, We require that You return to a Ford or Lincoln
<br />Dealership for repairs or services, For the performance of covered services under BMP or EMP, You must return to the Selling Dealer.
<br />REPAIRS AND MAINTENANCE SERVICE ARE MADE WITH AUTHORIZED NEW OR REMANUFACTURED PARTS All repairs and covered maintenance
<br />services will be made with authorized new or remanufactured parts or other products We authorize,
<br />LOSS LIMITS We will pay up to the Retail Value of the vehicle for all covered services or repairs.
<br />CONTRACT MODIFICATIONS AND CHANGES You may change Your coverage at any time while this Plan is In force.
<br />TRANSFERABILITY: PMP F, PMP L, PMP BL, PMP D, PMP E, PMP INC, PMP MD, PMP CPO -F or PMP CPO -L may be transferred If You pay Ford Motor
<br />Company a $75 transfer fee and You or the transferee of this Maintenance Plan initiates the transfer process and provides the following items to Ford Motor
<br />Company or Your Selling Dealer at P.O. Box 6045, Dearborn, Michigan 48121:
<br />(1) a letter, signed by You, transferring this Maintenance Plan to the transferee;
<br />(ii) a statement of the mileage on the vehicle at the time of transfer; and
<br />(iii) the name and address of the transferee.
<br />BMP, LMP, and EMP covers only the original Maintenance Plan Holder and may not be transferred or assigned.
<br />CANCELLATION - YOUR RIGHT TO CANCEL THIS PLAN & RELATED REFUNDS: IF A CANCELLATION REQUEST IS RECEIVED WITHIN THIRTY (30)
<br />DAYS FROM THE SIGNATURE DATE, AND NO SERVICES HAVE BEEN PERFORMED UNDER THE MAINTENANCE PLAN, We will terminate the
<br />Maintenance Plan and refund the full purchase price of the Maintenance Plan less a $75 processing fee.
<br />IF A CANCELLATION REQUEST IS RECEIVED AFTER THE 30TH DAY FROM THE SIGNATURE DATE, OR IF ANY SERVICE OR REPAIR HAS BEEN
<br />PERFORMED AT ANY TIME DURING THE TERM OF THE MAINTENANCE PLAN We will terminate the Maintenance Plan and make a refund on a Pro Rata
<br />basis refund, less a $75 processing fee. This means that the cost of the Maintenance Plan will be divided equally by the number of months in the term of the
<br />Maintenance Plan, or the number of miles scheduled in the Maintenance Plan, depending on which actual usage, months or miles, is greater. Your refund will then
<br />be prorated on the remaining unused portion of the months or miles, whichever is less, and a Pro -Rata refund will be refunded to You or Your lender.
<br />All cancellation requests must be submitted In writing by You.
<br />If the Selling Dealer Is no longer in business, You may submit a written request to Ford Motor Company, Extended Service Plan Headquarters, P.O. Box 6045,
<br />Dearborn, Michigan 48121. A copy of the Registration Form and an odometer reading statement (that Is, a true statement of the Vehicle's current mileage) must be
<br />included with Your request for cancellation. Your refund will be based on the purchase price You paid for the Maintenance Plan.
<br />DISPUTE RESOLUTION & ARBITRATION: Either You or We may choose to have any dispute related to this Maintenance Plan decided by non-binding
<br />arbitration ad -ministered by the Better Business Bureau (BBB). You agree not to consolidate or group Your dispute with other arbitration or disputes concerning
<br />this Maintenance Plan. You agree that You will not participate in any class arbitration concerning this Maintenance Plan. We do not agree to class arbitration. To
<br />learn about or begin arbitration, or get a copy of the Arbitration Rules, You may contact BBB at 800-955-5100 or www.auto.bbb.org/extendedserviceplan. If there is
<br />a conflict between the Rules and this Maintenance Plan, this Maintenance Plan shall govern. If You initiate the arbitration process, BBB will charge You an
<br />arbitration filing fee of $50. You may employ an attorney to represent You in the arbitration, but an attorney is not required, We will not pay Your attorney fees If
<br />You use an attorney. This Maintenance Plan Is subject to the Federal Arbitration Act, 9 U.S.C. §§1 et seq. The arbitration decision shall be in writing with a
<br />supporting opinion.
<br />CALIFORNIA STATE SPECIFIC DISCLAIMER: The following provisions are applicable In California and modifies only those specific terms referenced.
<br />All other terms and conditions are unchanged.
<br />INTRODUCTION & PARTIES (FORD MOTOR SERVICE COMPANY): In California, all Maintenance Plan obligations, including the Application are between Ford
<br />Motor Service Company, the Provider ("We" or "Us") and the Maintenance Plan Purchaser ("You" or"Your"),
<br />You may contact Us at the following address:
<br />Ford Motor Service Company
<br />Extended Service Plan Headquarters
<br />P.O, Box 6045
<br />Dearborn, Michigan 48121
<br />Toll-free number 800-521-4144
<br />THE CALIFORNIA LICENSE NUMBER OF FORD MOTOR SERVICE COMPANY IS OC41369.
<br />FULL FAITH AND CREDIT STATEMENT: In California, all Maintenance Plans are backed by the full faith and credit of Ford Motor Service Company and are not
<br />guaranteed under a service contract reimbursement policy, Complimentary Plans are backed by the full faith and credit of Ford Motor Company,
<br />ADMINISTRATION: All Maintenance Plans are administered by:
<br />Ford Customer Service Division
<br />16800 Executive Plaza Drive
<br />Dearborn, Michigan 48126
<br />CALIFORNIA DEPARTMENT OF INSURANCE CONTACT INFORMATION: if any promise made In this contract has been denied or has not been honored within
<br />60 days after Your request, You may contact the California Department of Insurance at 1-800-927-4357 or access the department's Internet website (www.
<br />insuranceca.gov),
<br />CANCELLATION -YOUR RIGHT TO CANCEL THIS PLAN AND RELATED REFUNDS: If the Selling Dealer receives a written cancellation request, including
<br />a copy of Your Application, proof of payment and statement of odometer reading, on or before the 60th day from the Signature Date and no services have
<br />been performed, the Selling Dealer will cancel this Plan and refund the purchase price You paid for this Plan. If the Selling Dealer receives a written
<br />cancellation request, including a cagy of Your application, proof of payment and statement of the odometer reading, on or before the 60th day from the Signature
<br />date or a service has been performed, the Selling Dealer will divide the purchase price You paid for this Plan by the number of miles or months of coverage
<br />provided by this Plan, whichever is greater. The Selling Dealer will multiply this dollar amount by the remaining unused months or miles, whichever is greater, The
<br />Selling Dealer will issue a Pro Rata refund to You or Your lender, minus a cancellation processing fee equal to the lesser of $25 or 10% of the purchase price.
<br />OUR RIGHT TO CANCEL THIS PLAN AND PROVIDE A REFUND: We may cancel this Plan at any time during the term of this Plan if You fail to pay the
<br />purchase price of this Plan or for any material misrepresentation or fraud. We will provide written notice, stating the specific grounds for cancellation, to You at
<br />Your last known address. This Plan will no longer be valid five days after the postmark date of the notice, If any refund is owed, a Pro Rata Refund will be Issued to
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