Professional Services Master Agreement

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Continuing Your Operations Auditing Your Operations Managing Incidents Upon approval of the draft deliverable, Tieton Group will conduct a de -brief session at the Client offices, which will review the findings and recommendations from the assessment. Assumptions In order to assure the success of the engagement, a Client representative will assist with scheduling all interviews and activities for the duration of the agreement. During this engagement, Tieton Group will not conduct a vulnerability assessment, network mapping and network monitoring on control system networks. Any vulnerabilities, sensitive data, or configuration data found will not be exploited or disclosed except to specified client staff. This process should not interrupt any processes or services, or cause any impact to the availability of operations. Chanae Control Tieton Group has made every attempt to accurately estimate time required to successfully complete the project (see "Cost and Schedule"). Client acknowledges and agrees that if impediments, complications, or Client requested changes in scope arise, these factors are out of the control of Tieton Group, and the length of the project and associated price could be impacted. Examples of valid impediments, complications, and changes in scope consist of (but are not limited to): • Client or third party initiated delay where Client or third party (system or network provider) is not prepared to allow Tieton Group to begin work on the agreed upon start date thus resulting in additional cost to Tieton Group for resources that have been sent to Client site but cannot begin the services. • Client provided information necessary for timely delivery by Tieton Group is not accurate. • Inability to access equipment or personnel that are required to complete the project. • Client increases the scope of services requiring additional labor, hardware, software, materials, travel, lodging, meals, or other direct costs. If any change(s) from impediments, complications, or Client changes in the scope of services cause an increase or decrease in the price or level of effort of the Statement of Work, or the time required for the performance of any part of the work to be accomplished hereunder, whether or not such work is specifically identified in the written change, then the price, delivery schedules and other affected provision(s), if any, as applicable, shall be equitably adjusted and this Statement of Work shall be modified in writing by the mutual agreement of the parties in accordance with this section.